Grab and Ping An Good Doctor form JV to deliver O2O healthcare

China’s leading one-stop healthcare services platform, Ping An Healthcare and Technology Co., Ltd. (Ping An Good Doctor) and Grab Holdings Inc, the leading O2O platform in Southeast Asia, will establish a joint venture company to deliver transformative online healthcare services in Southeast Asia.

The joint venture, the first of its kind to operate regionally, will provide an array of integrated medical services such as artificial-intelligence (AI) assisted online medical consultations, medicine delivery and appointment bookings through an online platform. The joint venture will work with governments, hospitals, doctors and other key stakeholders and seek partnerships to ensure local market needs are met. The joint venture will utilise GrabPay digital wallet to complete transactions. The service will launch in select countries in the first-quarter of next year.

Ping An Good Doctor (PAGD) is the top online healthcare player in China. With more than 200 million users, it delivers healthcare solutions through its online platform using innovative AI technology that efficiently guides the online medical consultation process. Together with Grab’s unmatched geographic footprint, deep local market knowledge and broad reach of over 100 million downloads, the joint venture will help address the burgeoning healthcare needs of Southeast Asia.

By 2030, Southeast Asia will become the world’s fourth largest economy with rapidly growing healthcare needs. The region faces critical healthcare challenges, such as a lack of adequate medical infrastructure in some countries, a rural-urban divide when it comes to the accessibility of doctors and inefficiencies on the consumer end when needing to see the doctor. For example, in Indonesia, there is only one physician for nearly 5,000 people, which is significantly lower than high-income countries with up to three or four physicians per 1,000 people. Efficient and timely healthcare solutions delivered digitally have the potential to transform the industry and improve medical outcomes.

Anthony Tan, Group CEO and Co-Founder, Grab said “We believe everyone should have access to high-quality and affordable healthcare. Together with PAGD, we will deliver affordable healthcare through technology. This has the potential to make a huge impact in the lives of our families and communities we serve across SEA.”

Wang Tao, Chairman and CEO of Ping An Good Doctor, said PAGD  will become a globally influential internet healthcare ecosystem platform. “We will replicate our successful model in the Chinese market to the overseas market and export our mature technologies and services, resolving medical issues worldwide. Grab is a trustworthy company and we are excited to work with Grab to tap the growth potential of Southeast Asia, providing outstanding one-stop medical health services to hundreds of millions of local users.”